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8th DECEMBER 2021

Surgery Closure: Practice messages below- please see the News tab above for full information

Personal letter from the Partners of Bentley Village Surgery

Dear Patients,

Please see the above personal message from the Partners here at Bentley Village surgery.  Full and regularly updated information is available via the 'News' tab above.  Please can I also ask you to read the message below from myself on behalf of our full staff team.

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‘Help- The Practice is closing’...... (a poem written from the Practice Managers' viewpoint)

 

The Patient....

The Village Surgery is closing,

What does that mean for me?

I have to choose another surgery from the list,

there is so much uncertainty.

 

I have always seen the same doctor,

now who will understand?

I'm anxious of the changes

This wasn't in my plan /(an answer I demand)

 

Bentley Surgery Staff....

The Job I have come to know and love is coming to an end,

not only is this my workplace,

but a home of lots of friends.

 

I have worked here for quite some time now,

confidence I have gained,

Starting somewhere new will be daunting,

I'm anxious of the change.

 

Summary....

We are all in this together,

just coming from different sides,

lets help each other navigate this change

and complete our beloved surgery with pride.

 

Seeing the situation unfold for our staff over the coming months has been a real struggle.  The staff here at Bentley Village Surgery are second to none.  Every day they arrive and try to help every patient that attends or calls.  This has been difficult with reduced staff numbers, mainly in Reception- meaning some days it has been the same person on shift all day.

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Please can I ask that all patients are considerate and kind to our staff- we are all here to help and will do our very best to do so.  There are changes that have been implemented here at Bentley such as the ECONSULTS being requested for daily triage. We are not alone with this as we along with all other surgeries in our locality are commissioned to use this service.  We see patients every single day and each E consult is triaged by a clinician and seen within the timescale necessary.  This service enables URGENT appointments to be expedited daily.  I understand that this may feel obstructive, but it really is to ensure we can provide the right clinician at the right time for your need.

 

Contacting GPs' personally

Please note- we are unable to book appointments or relay messages to GPs directly.  We have several patients calling to book appointments wishing to discuss the surgery closure.  Please can you refer to the meetings organised via the CCG for any questions.

 

Kind regards

 

Rachael Sowerby

Practice Manager

PRACTICE PROCEDURES 2021

Medical settings remain a higher risk environment and continue to be subject to stricter control measures than other public facilities.

We are maintaining the use of social distancing, face masks and PPE for clinical staff. We need to minimise the risk of asymptomatic patients coming to the surgery when they might be contagious. This means current procedures for limiting the number of people in the surgery will remain unchanged. It is our duty to do all we can to keep both our patients and our staff safe whilst we deliver our care.

We request all patients visiting the surgery to wear face masks, to sanitise their hands and to adhere to social distancing measures.

We are grateful for your co-operation and support.

Please see our Covid vaccination programme update here   23/09/2021

Welcome to Bentley Village Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

eConsult

eConsult

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Access

The practice provides good access for disabled patients. If you are disabled or have any special requirements, please do not hesitate to indicate this to us.   

Patient Participation Group

Would you be interested in finding out more about the Patient Participation Group? If so, please see below in Further Information 

Friends and Family Test

The friends and family test is a way of gathering anonymous feedback from you about your recent experience of the practice. Your feedback gives a very real and recent picture of what you think.

As a patient registered with the practice you can give feedback after each and every contact if you want to. As a carer or relative you can also give feedback.

You can choose to comment every time, sometimes or not at all.

To complete the Friends and Family Test online, click the blue button

(Site updated 08/12/2021)
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