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7th DECEMBER 2021

Surgery Closure: Information


Bentley Village Surgery: important patient message 



All patients registered at Bentley Village will be receiving a letter this week, regarding the future of the practice. 

Very sadly, the letter to patients from the CCG informs all patients that the practice will not be able to remain open after March 2022. This is because – despite trying all possible options – no new GP partners have been recruited to take over the running of the practice after that point. 

Please be assured that nobody needs to do anything at this stage. The Hampshire, Southampton and Isle of Wight Clinical Commissioning Group (CCG) will manage this process and ensure that everyone is registered at a new practice. The letter we have sent out this week asks all patients to express their preference for where they want to be registered, next spring. 

We have prepared a Question and Answer document, which can be found here. Qs & As


Our partners have also posted a personal message to all patients, which can be found here. Letter from Partners


There will also be chances for you to find out more, and ask questions, at a series of events next week: 


13 December, 11am - noon: 

You can join an online Zoom session at this link. 

Meeting ID: 842 2535 6412 

Passcode: 271102 


14 December, 7pm: 

An open meeting organised by our Patient Participation Group, at Bentley Memorial Hall. 


16 December, 4-5pm: 

You can join an online Zoom session at this link. 

Meeting ID: 857 4437 9592 

Passcode: 031354 

Positive News.....

From Monday 6th December we have the support of a fantastic Paramedic who will be assisting with our triage on Mondays and Fridays.  This support is paramount over the coming winter months enabling us to continue to provide a quality care service to our patients.

From Tuesday 4th January we will be opening the dispensary for Tuesdays moving forwards.  We will remain closed in the dispensary on Wednesdays for the time being.  Please see the Opening hours tab for full opening hours.

Thank you

Please may I take this opportunity, as Practice Manager, to thank you for your support for the surgery and our staff during these difficult few months.  Whilst we have had an increase in our complaints due to the current situation, we have also been so touched by the support and kind words we have received that really do brighten the difficult days.  I would also like to thank the fantastic PPG (Patient Participation Group) who have supported us all over the last few weeks and indeed years, manning our flu clinics and offering advice from the receiving end of the service.  

16/11/2021 Update


We are currently running at 3 weeks for routine booked appointments.  All on the day appointments are triaged via the telephone by a clinician.  If a face to face is required- you will be advised to come down.

Flu Vaccines:

Please call if you are either 65+ or in an at risk group.  Our next Flu clinic is on Saturday 3rd November.

Prescriptions/Dispensary- Christmas opening hours with effect from week commencing 22nd November 2021-10th January 2022 

Monday am:   9am -12:30pm                                                                                                                             

pm:   15:30pm -18:00pm

Tuesday:            CLOSED

Wednesday:      CLOSED

Thursday  am:     9am -12:30pm

                   pm:    15:30pm -18:00pm

Friday am:     9am -12:30pm        

            pm:    15:30pm -18:00pm


Use the NHS App to:

  • get your NHS COVID Pass – view and share your COVID Pass for places in England that have chosen to use this service and travel abroad
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  • view your NHS number - find out what your NHS number is

The NHS App is available now on iOS and Android. To use it you must be aged 13 and over and registered with a GP surgery in England.

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